Hidden valley resort mo windows#

Many skiers and snowboarders even make the trips from Chicago (230 miles) and Indianapolis (230 miles). Hidden Valley is located just 30 miles southwest of Saint Louis. This is where you will find the quaint ski resort of Hidden Valley. I have had bad experiences before but never to the point it made me feel the need to write a review.The winter months are especially beautiful in Missouri and nowhere is this more evident than in the snow-covered Ozarks. The only reason they received a 2nd star is because my kids did enjoy their time once we finally got in. $400 for 3.5 hours in line and 3 hours on the slopes seems kind of expensive. Needless to say my family spent more time in line than we did on the slopes. 1 o'clock rate and they once again said NO. I said the least they could do is give us the 3 O'clock rate vs. I explained to him how unhappy I was along with most the people in line. They sent me the same kid I talked to in the previous line. Then while waiting in the next long line I decided to go to costumer service and ask to speak to the manage. What kinks? The season is almost over and you knew how many people to expect today. All I was told was sorry and we are working out the 'kinks'. When I arrived at the first window at 3 I asked for the 3 oclock rates.

After that we were sent to another line and waited one more hour just to rent our equipment.

Hidden valley resort mo windows#

They had a total of 7 check in windows but only 2 open! Some were closed so customers could space out even though we were on top of each other in the line. We waited in the 1st line for 2 hours to show our reservation ticket. Mind you everyone has to make reservations due to covid. My family of 4 went on 2/19/21 and had reservations at 1:00. Needless to say we will never go back, and unfortunately will only have negative things to say to people who ask us about our experience.ģ minutes ago-Edit Extremely disappointed in the management and customer service. They don’t care, so I won’t waste my time on a phone call to get even more frustrated. I emailed the company, but two weeks later no one has responded. Our two rides down were fun, but if you do the math on $28 per ticket for 28 seconds of fun, and the rest of it being miserable, it’s not pretty. It was hard to see my kids so dejected after they came in so excited. We could have gotten one more run in (which would have gone over our time by fifteen minutes or so), but no one wanted to wait in line again for that length of time. On our second run it was more crowded, waiting 45 minutes for six lanes this time. Only five of the ten lanes were open on that run. Then we waited in line at the slope for about 25 minutes before our first turn. We arrived before our allotted time to check in only to spend fifteen minutes in line for a single ticket window, thereby getting a late start right out of the gate. I took three kids for the two hour window of snow tubing for my daughter’s birthday at Hidden Valley on 2-28-21, which was our first experience there. Thank you rental team!! If it weren't for you all we would never consider returning to the hills. However the students working in the rental area made up for her incompetence and rudeness by going the extra mile to provide us with great service after we shared our concerns. Our opinion is of that she should not be working directly with the guests of the ski hill nor the public. We were in shock and completely frustrated and disappointed with her customers service skills. Her attitude was so rude and unprofessional that we didn't feel like we were welcome or that our business was appreciated. Instead stressing us out about what we should have done after paying upwards of $200 in rental fees and lift tickets combined. She continued on to tell us that if we wanted a lesson we should have booked ahead of time on line and wasn't helpful assisting us with our current needs.

Her tone was so unprofessional as she continued to insult us and our decision to snow board and tried to push us being our first time on the hill into skiing instead of what we wanted to do which was try our hand at snow boarding. She was speaking to us like we were children and demanding we pull our masks up before helping us as we were both wearing masks however mine was falling just under my nose. Immediately we were greeted with an abrupt rude tone and demeaner from the older lady behind the ticket purchase desk. Being my birthday weekend and my partner's and I's first visit at the ski hills we were super excited to rent our ski gear perhaps get a short lesson and head to the hills!! Upon our arrival we were directed to the upper level of the ski resort where you purchase lift tickets.